Frequently Asked Questions
Find answers to the most commonly asked questions about Printchester
No, there is no subscription or deposit fees. It is free to start. You make a payment only when you place an order.
Creating an account is simple and takes less than 5 minutes. Click here to sign up and enter your name, email address and set a password. Once the information is verified, you can create new orders and track them.
Creating your account is the first step to place an order. Once you have logged into your account, you can place a sample order.
Once you create your merchant account with Printchester, you can upload all your design files in the design library. You need not email us the designs separately every time.
It is recommended to have a JPEG or PNG file format for t-shirts. Remember to trim the extra spaces and save the designs with transparent background.
For clear and crisp printing, a minimum of 300 DPI (dots per inch) resolution image is required.
All your designs are 100% safe in your merchant panel. Our printings operations are fully automated which prevents your design files to be misused.
You can easily generate mock-ups using our Printchester merchant panel. It is completely free to use and generate as many mock-ups you require.
To place an order at Printchester is simple. Sign up for the merchant account, and go to create order section to place your order.
You can use our custom branding services like neck labels, hang tags, pack-ins and courier covers.
All orders are dispatched within 48 hours. However, if the product fails quality check before packaging, it might take another day to dispatch the order.
You can track all your orders live on the merchant panel. From creating an order to processing and shipping, the orders status will get updated.
All orders are shipped with top courier services like Bluedart, Delhivery, Xpressbees, DTDC, Ecom Express and Smartr logistics. If any of the pincodes are not serviceable through any of the above couriers, then they are shipped via India Post.
You can download the list of serviceable pincodes here.
Delivery of an order is subject to buyers location. Usually all orders are delivered within 2-4 working days. However, if the pincode belongs to a remote area, it may take a upto a week.
No, Printchester is not mentioned anywhere on the product and it’s packaging.
Yes, we do offer international shipping. You can place the orders directly on the panel.
Yes, you can customize the packaging with your branded courier bags. Get in touch with our support team for assistance.
MANAGING ORDER RETURNS
Courier return refers to an order being cancelled by the customer at the time of delivery. It could be due to non-availability of the customer, or mostly cash on delivery order. When an order is marked return, it will get delivered back to our warehouse and will be updated in the returns section of the merchant panel.
You can reship the returned order to the same or another customer from the returns section of the merchant panel.
If the ordered product is damaged or misprinted, you can email us the product images showing the defects at firstname.lastname@example.org and we will replace the product free of cost.
When an order is lost in transit, we will process the order again and ship it to the customer.
E-COMMERCE STORE INTEGRATIONS
We integrate with Shopify and Woocommerce. It helps you fetch orders automatically once your store is connected to our merchant panel.
No, there are no custom API’s available.
For assistance on integration, you can contact our support team at email@example.com
Yes, you can push products from the merchant panel to your online store directly after the integration is completed.
COD remittance is transferred after 7-10 working days after the order delivery.
Invoices are generated on the 1st of every month. For example: January month orders will be invoiced on 1st Feb.
HSN code for apparel is 61091000. GST rate is 5%.
Yes, you can claim the input tax credit for the GST paid. You can update your GSTIN on our merchant panel to receive GST invoices.