Frequently Asked Questions
Find answers to the most commonly asked questions
GETTING STARTED
No, there is no monthly fees or subscriptions. But you can make an initial recharge which is given back entirely as credits to your merchant account. You can use those credits to pay for the orders you place.
It takes only 5 minutes to create and activate your account. Log on to printchester.com and sign up with your email ID.
Yes, you can order samples at retail prices by creating your free account at printchester.com
DESIGN GUIDE
You do not have to email us the design file for every order. You can manage all your printable designs on the Design Library on printchester’s Merchant Panel. You can learn about preparing the design files for each product here.
You can upload JPEG and PNG. For t-shirts, it is recommended that you save the design in a PNG format with a transparent background. Not doing so would make the t-shirt look oddly printed and might be a reason for customer return.
Not exactly. You can directly upload your designs on our live inspector of the merchant panel and adjust the size of the design visually. If you need more control on your designs, Photoshop is recommended.
A minimum of 300 DPI (dots per inch) is required in order for any product to print properly. Maximum file size supported is 5 MB.
Your designs are completely safe on our servers. Our printing process is highly automated with the least manual intervention. Our process does not involve transferring of your design files over emails since all our products are printed in-house.
You can use printchester’s Mockup Generator which is available for all the products we print on and is competely FREE. You can also use our Bulk Mockup Generation services to quickly upload all your designs on your Ecommerce store.
ORDER PROCESS
Placing an order is really simple. After logging in the Merchant Panel follow the steps. Register
Yes, we have custom branding services like neck labels for t-shirts, custom pack-ins, thank you notes, etc. You can explore the options in details here.
Majority (90%) of our orders are dispatched within 48 hours of receiving them. Delivery of the order depends on the location of the buyer. Since we ship from Karnal, Haryana, it roughly takes 3 to 5 working days after the product is dispatched.
Once the product is dispatched, the tracking ID of the respective courier company is updated beside the order details on the merchant panel. You can track package in just one click.
SHIPPING PROCESS
We ship all your orders through Delhivery, Blue Dart, Express Bees, DTDC, Ecom Express and Smartr Logistic. Pin codes that are not eligible for cash-on-delivery with Delhivery can be shipped as prepaid through India speed post.
You can download the serviceable pin code list from here.
All orders are dispatched within 48 hours of receiving them. Delivery of the order depends on the location of the buyer. Since we ship from Karnal, Haryana, it roughly takes 3 to 5 working days after the product is dispatched.
Once the product is dispatched, the tracking ID of the respective courier company is updated beside the order details on the merchant panel. You can track package in just one click.
No, there is no branding of printchester anywhere on the product or the packages whatsoever. They’re completely white labelled.
Yes, we have custom branding services like neck labels for t-shirts, custom pack-ins, thank you notes, etc. You can explore the options in details here.
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